Coles Supermarkets

Reviews about Coles Supermarkets

• Calster Bro

  06.05.2018
  ★ ★ ★ ★ ★
  I’ve worked with Coles in their Hornsby store for 2 years now and I’ve seen managers come and go, I’ve seen the renovations and I’ve seen every type of customer imaginable, but I’m here to write a review of my store in the most fair manner I can. Firstly, some of the team are extremely nice and approachable people who are always willing to talk and eager to help, others are shy and try to keep to themselves when possible, but as a fellow team member I can see that every staff member is doing the best they can and putting their best foot forward everyday even after feeling sick or tired, they still try to put in the effort for the day ahead and sometimes all it takes is one annoyed customer to crack them. We try to keep each other going but there are times where the pressure can really get to an employee purely because of how a customer is treating them, for some people they struggle to remember that their cashier is a person as well and can’t magically fix all your problems, when you have an issue, they do the best they can to their knowledge to help, training for each team member is not consistent at all, however the team helps each other out when someone doesn’t know what they’re meant to do in a particular situation. In summary, treat your cashier with respect, they’re doing the best they can. As for pallets and cages being scattered around the isles, usually that’s only later at night (after 8ish) if it's any time before that, the cage is attended by a staff member who needs that cage at that time. They aren’t just leaving them around randomly. I also noticed another review that stated “They breach OH&S by moving pallets around in the store room floor. I've seen people there get injured by the staff running into people with them.” A statement like this is definitely a lone wolf type incident which to my memory, was treated professionally with staff offering help and medical assistance to which the customer simply shouted about how they were “attacked” and “targeted” which is obviously not true, that's like walking past someone and bumping into them and then getting told you assaulted them. Its an overreaction, not a fact. The same review also stated “And they don't keep any registers open at night! Good luck if you have a trolley full of stuff! Self serve for you! Apparently it's too expensive to employ register staff these days!”, again this is an isolated incident and if this ever happened it would not be because of how “expensive” it is to employ someone, the reason is because very few employees can legally work after 10pm at night because Coles employs many students and because of this they can’t work after 10pm, that leaves 3 or 4 employees, 1 on Service Desk, 1 on Self Service, 1 Manager and that leaves just 1 for registers, cleaning, stock, refill, etc. As for rude Managers/Service desk staff, this usually happens when a customer continues to insist on something which the manager cannot allow, such as refunds without receipts, when they are continuously refused the customer then sees this sort of action as rude, however it’s not rude, it’s store policy, not just for Coles but for many businesses.

About coles.com.au

Coles Supermarkets
Welcome to Coles supermarkets. View your local catalogue. Find your nearest store. Shop online and have your groceries delivered. Discover great recipe ideas.
coles, catalogue specials, coles supermarket, coles supermarkets, grocery shopping, grocery online shopping, buy groceries online, supermarkets, supermarket, grocery, groceries, grocery stores, grocery stores online, grocery delivery, delivery, recipes, grocery specials, supermarket specials, coles specials

The nearest companies

• Hornsby Family Cars

  Establishment Car dealer

  ★ ★ ★ ★ ☆

  1 reviews

  6 James Street, Hornsby, NSW 2077

  +61 2 9476 1905
• Premier Work Wear

  Establishment Clothing store

  15 Pattison Avenue, Hornsby, NSW 2077

  +61 2 9477 6004

  workgear.net.au
• John Gabonian Automotive

  Establishment Car repair

  8 James Street, Waitara, NSW 2077

  +61 2 9476 5334

  johngabonianautomotive.com
• DB Drive Australia

  Establishment Electronics store Car repair

  6 Hornsby Street, Hornsby, NSW 2077

  +61 2 9482 4444

  dbdrive.com.au
• PMJ Electrical PTY Ltd.

  Establishment Electrician

  15 Pattison Avenue, Hornsby, NSW 2077
• Burson Auto Parts Hornsby

  Establishment Car repair

  Closed now: Until 08:00

  12 James Street, Hornsby, NSW 2077

  +61 2 9472 6800